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Collecting your personal information

We may collect personal information in a variety of ways, including, but not limited to, when you visit our website, register on the website, place an order, subscribe to the newsletter, fill out a form and in connection with other activities, services, features or resources we make available on our website.

You may be asked for your name, email address, mailing address and phone number. You may visit our website, anonymously.

We will collect personal information from you only if you voluntarily submit such information to us. You can always refuse to supply personal information, except that it may prevent you from engaging in certain website-related activities or it may prevent us from being able to contact you.

We may collect non-personal information about you whenever you interact with our website. Non-personal information may include your browser name, your type of computer and technical information about your means of connection to our websites, such as your operating system and your internet service provider and other similar information.

Our website may use “cookies” to enhance your experience. Your web browser places cookies on it’s hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or alert you when they are being sent. If you do so, note that some parts of our website may not function properly.

Using your personal information

Solaristech may use your personal information for the following purposes:

  • To improve customer service by responding to your customer service requests, sending information and updates pertaining to your order and supporting your needs more efficiently.
  • To personalise your experience to understand how you and other users as a group use the services and resources provided on our website and use your feedback to improve.
  • To run a promotion, contest, survey, or other website features and send you the information you have agreed to receive about topics we think will be interesting to you.

Disclosing your personal information

We do not sell, trade or rent your personal information to others. We may share generic aggregated demographic information not linked to any personal information regarding you with our business partners and suppliers. These businesses provide services or products to Solaristech and may need access to the personal information we hold in order to enable them to perform those services. We may use third-party service providers to help us operate our business and the website or administer activities on our behalfs, such as sending out newsletters or surveys.

Securing your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website.

Accessing your information

You can access your information by making a written request to us. We will endeavour to provide you with the information you have requested unless providing such access would infringe on another person’s privacy.

When you request access, we will ask you to provide some form of identification (such as a driver’s license or passport), so we can make sure that you are the person to whom the information relates. In some cases, we may also ask you to pay a reasonable fee to cover the cost of providing access.

If you want to know what personal information we hold about you at any time, please contact us by addressing your request to the Privacy Officer.

Correcting your information or raising concerns

  • If you believe that any personal information which we hold about you is incorrect or out of date, or if you have concerns about how we are handling your personal information, please contact us and we will try to resolve those concerns.
  • If you wish to have your personal information deleted, please contact us and we will take reasonable steps to delete it unless we need to keep it for legal, auditing or internal risk management reasons.
  • If we become aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns.
  • If you have any further queries relating to our privacy policy or have a problem or complaint, please contact us, addressing your question or concern to the Privacy Officer.

Changing this privacy policy

We may make changes to this policy from time to time without notice. Changes, if any, will be reflected on this page. This policy was last updated in March 2021.

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